Return Policy

Return & Refund Policy

When you receive something you weren't expecting, we feel your pain. That's why we're here to help you at every stage of your shopping journey!

We have a 14 dayS return policy, which means you have a maximum of 14 days from the date you received all the items purchased in the same order to submit the return request.

Please note that the return shipping fee must be covered by the customer, unless the original products are defective.

How can I make a return?

- Step 1: Contact us at contact@starnne.com indicating the item(s) you would like to return, the order number, the reason for the return and a photo of the item in its current condition. If there are quality problems, please provide images of the exact parts of the defective items and the label (including the QC label).
- Step 2: If the return is accepted, we will send you instructions on how and where to send the package.
- Step 3: Once the returned items are in our warehouse, we will process the refund within 5 working days of receiving the return, and refunds will be issued to the original payment method. You will receive a confirmation email as soon as the return has been completed.

Which items can be returned?

- All items must be unused and in their original condition, with the original packaging and all tags attached. Items that are not in the conditions mentioned above will not be accepted.
- Products marked Final Clearance are not eligible for return or refund.
- Items in the following categories cannot be returned: lingerie, tights, socks and accessories (except belts and bags). Returns of swimwear can only be accepted if the hygienic lining remains intact. We take the health and safety of our customers seriously and cannot resell intimate items that have been opened or worn.
- The matching set cannot be refunded separately.
- If your order has been paid for by Store Credit only, please note that all products will become Final Sale and will not be eligible for return or refund.

Conditions that are not considered a quality defect:

- Loose threads, raw edges, thickness, a touch of fabric and color differences due to differences in monitor display are NOT treated as quality issues.
- Returns due to dissatisfaction with styles, colors and changes in personal preferences are NOT treated as quality problems.

- Damages caused by use, washing, improper maintenance, self-repair, modifications or other human factors are NOT treated as quality issues.
- Please consult our size chart when deciding on your purchase, as our service team can only offer our recommendations. Returns due to size problems do not constitute quality problems.

- Due to differences in design and style between items, there may be slight differences between different items in the same size. Please refer to the actual measurements.

Where is my refund?

Your refund will be processed within 3-5 business days after your returned package has arrived at our warehouse. Refunds will be issued via the original payment method.
1. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
2. If you paid by PayPal, Klarna or other online payment providers, refunds will be sent to the PayPal, Klarna or the online payment method you chose within 5 business days of receipt of the returned item or cancellation request. Please contact the online payment providers with questions about when the refund will be posted to your account.
3. If your order has been paid through Store Credit only, please note that all products will become Final Sale and not eligible for return or refund.

Important note:

- The original shipping fee is non-refundable.
- Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.
- Please do not send your item(s) to the sender's address listed on your package. Returns will not be accepted without submitting the request first.
- Please make sure you have not included non-STARNNE item(s) by accident in your return package. We will not be responsible for sending those items back to you.
- Items sent back to us without first requesting a return will not be accepted.
- starnne.com is not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes but is not limited to, refusal of shipment confirmation and incorrect consignee's information (such as order address, contact number, or consignee's name). In this case, we are unable to file a refund for you. If you find that your order information is wrong, please contact us at contact@starnne.com with your order number and the correct information as soon as possible.